At ZeeeKart, we strive to provide you with a satisfactory shopping experience. We understand that there may be instances where you need to return a product or request a refund. This Return and Refund Policy outlines the process and guidelines for returns and refunds to ensure a fair and hassle-free resolution.
- Eligibility for Returns: To be eligible for a return, the following conditions must be met:
a) Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
b) Timeframe: You must initiate the return process within 3 days from the date of delivery. Beyond this timeframe, we may not be able to accept the return.
- Return Process: To initiate a return, please follow these steps:
a) Contact Customer Support: Reach out to our customer support team and provide them with the necessary details, including your order number and the reason for the return. Our team will guide you through the return process.
b) Packaging and Shipment: Once your return request is approved, carefully package the item to prevent any damage during transit. Include all original accessories, tags, and documentation. Ship the item back to the provided return address.
c) Tracking and Confirmation: It is highly recommended to use a trackable shipping method and retain the tracking information for reference. Upon receiving your returned item, we will inspect it and confirm the eligibility for a refund.
- Refund Options: If your return is approved, you may be eligible for one of the following refund options:
a) Original Payment Method: If you prefer, we can initiate a refund back to your original payment method. Please note that the refund processing time may vary depending on your bank or payment provider.
Non-Returnable Items: Certain items are not eligible for returns for hygiene, safety, or legal reasons. These may include but are not limited to perishable goods, intimate apparel, cosmetics, and customized products. Please check the product description or contact our customer support team for clarification before making a purchase.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue promptly. In such cases, we may require supporting evidence, such as photographs or a detailed description of the issue.
Return Shipping Costs: Unless the return is due to a mistake on our part (such as shipping the wrong item), the shipping costs for returning an item will be the responsibility of the customer. We recommend using a reliable shipping service with tracking to ensure safe and timely delivery of the returned item.
Exchanges: At present, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return following the outlined process and place a new order for the desired item.
Changes to the Return and Refund Policy: We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.
If you have any questions, concerns, or require further assistance regarding returns and refunds, please contact our customer support team. We are here to help and ensure that your concerns are addressed in a timely manner.
ZeeeKart Team
